Administrative Reasons

When installing AADS, the installation might fail with the message "Administrative Reasons". There can be a couple of reasons why this message appear.

To many installations in the past period

The AADS License can be installed again if such is required. However, we have implemented "sanity limits". It is not possible to install the same license 20x in 1 day.
Once in a while it does happen that a customer attempts to install AADS 20x in the same day. Usually this is done, not because there is an AADS problem, but there is some other problem like anti-virus software which is not working properly. Unfortunately because of the Anti Virus software problems, AADS Terminal Server does also not work properly. And therefore it is attempted to solve the non-AADS problem with multiple AADS installations.
Another example why AADS does not seem to be working, is the Windows Firewall . Be sure to open the RDP and / or SSL port of the Windows Firewall on your AADS Terminal Server.

The generic rule is as follows:

• If 1 installation of AADS does not solve the (non-) AADS problem, then 10 installations will also not solve it.
• Be sure to check the Windows Eventlog for those non-AADS problems, and fix whatever needs to be fixed.
• Fix all (non-AADS) problems before attempting to install AADS Terminal Server again.

Solution

If this is the applicable reason in your case, you can use the License Reset procedure. It will enable again the installation of your AADS License.

Attempt to install the AADS License on a second, different server

Once the AADS License is installed, it is bound to the server onto which it is installed. Our main License Term , and business is:

• 1 server, 1 license

In case your AADS License is an Offline License, it is possible to install the AADS License on the "next" server after 180 days / 6 months. We do expect that the economic lifespan of your server is at least 6 months. If you need to install the Offline AADS License sooner than 180 days / 6 months on a second, different server, we do ask a fee in such a case.

In case your AADS License is an Online License, it is always possible to install the AADS License on the "next" server when you need that. This is free-of-charge. However the previous paragraph about "To many installations in the past period" does apply. You should not expect that it is possible to install an AADS Online License once every week.

Solution

If this is the applicable reason in your case, you can use the License Reset procedure. It will enable again the installation of your AADS License.

• The License Reset procedure will be free-of-charge in case the previous installation of the License is more than 180 days / 6 months ago.
• In case your AADS License is an Offline License , the License Reset procedure will ask a fee in case the previous installation of the License is less than 180 days / 6 months ago.
• In case your AADS License is an Online License , the License Reset procedure will be free-of-charge (unless something really exceptional has been done with the license like installing it 20 times in 1 day).

If you want to know the date of the last installation of the License, see the License History procedure.

Did a FORMAT C: of the server and re-installed Windows, or did changed the hardware a bit

The server is the same, or maybe a bit changed, a new harddisk. Or more memory. Maybe Windows is installed again...
...only some small change to the current server...

From the point of view of our License Servers, this is "new installation", because it is not always possible to differentiate between "the same server, re-install Windows", or "another 2th server, re-install Windows". PC's are made up from motherboard's, CPU's, memory, etc, and those PC's are made in batches of several thousand units, all with identical hardware, identical CPU, same memory, etc.

In case your AADS License is an Offline License , it is possible to install the AADS License again on the (refurbished, formatted...) server after 180 days / 6 months. We do expect that the economic lifespan of your server is at least 6 months. It is not expected that Windows is re-installed once a week....
If you need to install the Offline AADS License sooner than 180 days / 6 months, we do ask a fee in such a case.

In case your AADS License is an Online License , it is always possible to install the AADS License after a re-install of Windows. This is free-of-charge. However the previous paragraph about "To many installations in the past period" does apply. You should not expect that it is possible to install an AADS Online License once every week.

Solution

If this is the applicable reason in your case, you can use the License Reset procedure. It will enable again the installation of your AADS License.

• The License Reset procedure will be free-of-charge in case the previous installation of the License is more than 180 days / 6 months ago.
• In case your AADS License is an Offline License , the License Reset procedure will ask a fee in case the previous installation of the License is less than 180 days / 6 months ago.
• In case your AADS License is an Online License , the License Reset procedure will be free-of-charge (unless something really exceptional has been done with the license like installing it 20 times in 1 day).

If you want to know the date of the last installation of the License, see the License History procedure.

Incorrect AADS version

Your AADS License is for a specific Windows version and is limited to a specific number of users. Example:

• You have bought "AADS Small Terminal Server - Windows 7 - 32 bits - 5 user - v7.0".
• Therefore the AADS License is for Windows 7 - 32 bits and allows for 5 concurrent users.
• The AADS License can be used while installing "AADS Small Terminal Server - Windows 7 - 32 bits - 5 user - v7.0".

• The AADS License can not be used for installing AADS on any other type of Windows.
  • Your AADS License can not be used for installing AADS on Windows 7 - 64 bit, or Windows 8.x, etc.
  • Your AADS License can not be used for installing AADS **** - 10 users.

Solution

If this is the applicable reason in your case,

• if you have changed / upgraded your Windows version, or
• you need more concurrent users on your AADS Terminal Server,

you will need to Upgrade your AADS License .