Your email address is important

When you order our product, you will have to enter an email address. This email address is important, because the download link for the software and license numbers are sent to this email address.
AADS does not send spam to you. Like you we do not appreciate to receive spam. You can read our privacy policy here . Basically the only thing we do with your email address is:

• Orders : sending you an email with the download link and license numbers, and the invoice.
• Support : reply on your support emails.

The email address you enter must be a "normal" and "valid" email address. Sometimes ordering is done using an email services that has all kind of anti-spam functions, or is a temporary email address, and does require us to reply and to confirm your email address. These kind of email addresses can not be used when ordering, because the shop is fully automatic and does not understand your anti-spam-temporary-email address.

Also, valuable information like upgrades, software and information about license numbers etc, are ONLY sent to your email address. So, if someone popups in our emailbox and claims to own licensenumber 1234-5678-ABCD, but his/her email address does not match the email address of you we have in the Administration, this person will not get any valuable information or software from us. Example:

• If you order our product with the email address "myname AT bigcompany.com", we do NOT send license information to "someothername AT bigcompany.com"  or "myname AT gmail.com".
  We will only send download links and license numbers to "myname AT bigcompany.com" and we will not send any valuable information to "whatever AT else.com".

Summarize

• When ordering enter a normal, valid, not-temporary email address.
• Do save somewhere the order information or print it, so you will not forget which email address you did enter when ordering.

Support

• We support anyone in case there is some issue with AADS Demo.
• When there is an issue with the paid, full version of AADS, we only support customers as we know them by their email address in our Administration.

Resellers

Resellers can optional inform us about their customers, such that we know their customers, such that we can support their customers with the paid, full version of AADS.

If the Reseller does not inform us about their customers, we do expect that the Reseller supports their customer with (AADS-) issues.

Changing your email address

The procedure for changing or updating your email address in our Administration is as follows:

Option 1

Send a request to us (support   aads-worldwide.ae)  for changing your email address. In this request you mention that you want to change your email address from

old_address@domain.com

to

new_address@some_other_domain.com

Important: this request must be sent using the email address

old_address@domain.com

assuming that this old email address is the address as we have it in the administration.

Option 2

If your old email address is not available anymore, send an email to us with an attachment containing a scanned copy of an ID, like a passport or drivers license, or an invoice from an electricity company.
The information in the scanned copy, like name, address, etc, should match with the information as we have it in the administration.