When asking us support on AADS Terminal Server, please mail us the Support-ZIP-file. This ZIP-file will be placed on your desktop, and it will contain all the information we need to analyse the problem.
Important: when creating a Support-ZIP-file, be sure to login on the AADS Terminal Server as an Administrator. Otherwise information might not show up in the logfile.
In case the installation goes wrong, the last Setup-screen will be as follows:
Use the ZIP-button for creating the Support-ZIP-file.
If AADS Terminal Server is installed on your system, but there is some kind of issue and you need support,
you can use the Maintenance tool for creating the Support-ZIP-file:
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