Trend Micro Maximum Security

Trend Micro Maximum Security 17.7.1243 (Test date May 2022)

• Trend Micro 17.7.1243 works OK on AADServer.
• Tested on Windows 11 x64, fully UpToDate.

Trend Micro Maximum Security 12.0.1153 (Test date Mar 2018)

• Trend Micro 12.0.1153 does not work OK on AADServer / Windows 10 x64.
  • After several sessions, connect and disconnects, it seems that Trend Micro causes crashes in NTDLL.DLL.
  • Un-installing Trend Micro fixes the problem.
• Tested on Windows 10 x64, fully updated till Mar 2018 using Windows Update.

Trend Micro Maximum Security (Test date Jul 2016)

• Trend Micro works OK on AADServer
  • provided that customizations are done,
  • provided that a known Trend Micro problem does not happen....
• Tested on Windows 7 x64 SP1
• Tested on Windows XP SP3

Trend Micro Maximum Security 17.7.1243 (Test date May 2022)

• Trend Micro 17.7.1243 works OK on AADServer.
• Tested on Windows 11 x64, fully UpToDate.

How we did NOT test Trend Micro Maximum Security 17.7.1243

It is not possible to install AADS when Trend Micro Maximum Security is active and running. The usual problem happens: false positives due to Heuristic, or PUA (potential unwanted software) functions of the anti virus software.

The screens of Trend Micro already give away that there is no real problem: there "could" be a problem...

This is again the problem with Heuristic, or PUA (potential unwanted software) functions of the anti virus software: software is deleted while there is no problem detected.

What is aggravating with Trend Micro Maximum Security 17.7, is that we have not been able to find a "setting" somewhere within the Trend Micro software for "stopping", "disabling", "turn-off" the  Heuristic, or PUA (potential unwanted software) functions.

How we did test Trend Micro Maximum Security 17.7.1243

Step 1

• Disable Trend Micro.
• Install AADS as usual.

Step 2

• When AADS is installed, reboot the Server.
• After the reboot, make sure that all the AADS files in the AADS Program Folder are added to the Exception List of Trend Micro.

Trend Micro Maximum Security 12.0.1153 (Test date Mar 2018)

After several connections, login, logoff and disconnects, the following crash does happen:

Un-installing Trend Micro from the Testserver solves the problem;
after un-installing Trend Micro 12.0.1153 the Testserver with AADS runs OK for several days.

• If Trend Micro works OK for you, enjoy it.
• If this error is recognized, we can only suggest to try some different Anti Virus solution.

Trend Micro Maximum Security (Test date Jul 2016)

Trend Micro can be used on an AADServer. However, customizations are required. The Trend Micro anti-virus software is very eager to stop and delete AADS program files (for no good reason......). And there is a known problem with the Trend Micro software.

Trend Micro Exception List

It is absolutely required that the AADS program files are placed on the Trend Micro Exception List. If not, Trend Micro will stop and delete the AADS program files, and the result will be a non-working AADServer.

There is an unfortunate "Catch-22" situation with Trend Micro: when the AADS program files are not on the Trend Micro Exception List, Trend Micro will not only block AADS but also delete AADS program files in a very eager and pro-active way. And because the AADS program files are deleted by Trend Micro, you can not select-and-add them anymore to the Trend Micro Exception List.....

Problem

It seems that there is a known problem with the Trend Micro software. Despite being placed on the Trend Micro Exception List, it might still happen that Trend Micro does stop and delete files.

If it is not possible for whatever reason to place all AADS program files on the Trend Micro Exception List, we can only suggest that you stop using Trend Micro, and consider to use some other Anti Virus solution.

HowTo Install AADS and Trend Micro

1. Install Trend Micro
2. Update Trend Micro in any way that it can be updated. If Trend Micro is not fully updated, it might happen that Trend Micro updates itself while installing AADS, and such will only cause trouble.
3. Download the latest AADS build. At least AADS build 127.22 (Jul 2016) is required. We have done under-the-hood changes in this built such to avoid trouble between AADS and Anti Virus software, particular trouble between AADServer and Trend Micro.
4. Temporarily stop Trend Micro
5. Install AADServer.
6. Do Not yet reboot. First add the AADServer Program Files to the "Exception List" of Trend Micro.
7. Reboot.
8. After the reboot, check that all AADS programs are placed on the "Exception List" in Trend Micro.

Temporarily stop Trend Micro

It is required to temporarily stop Trend Micro, such to be able to install AADServer. If Trend Micro is not stopped, it is not possible to install AADServer. Trend Micro will stop and delete AADSetup-files.

• Stop the Trend Micro Protection.

Trend Micro will show a warning that it has been stopped until the computer restarts.

Install AADServer

From here, after stopping temporarily Trend Micro, install AADServer as usual.

When AADS is installed, leave AADSetup as it is. Do not yet click on the Reboot button. First add AADServer to the Exception List of Trend Micro. 

Add AADServer to the Exception List of Trend Micro

• Open the Main Console

• Click on Settings

• Click on Exception Lists
• Add an Item
• Select  C:\Program Files\AADServer
• Click on Open

• The "Item" is C:\Program Files\AADServer
• Click on OK.

When C:\Program Files\AADServer is added to the Exception List, go back to AADSetup, and click on the Reboot button:

After the Reboot, Do Not yet try any remote login.

After the reboot Do Not yet try any remote login. First check that all AADS program files are on the Trend Micro Exception List.

• Open the Trend Micro Main Console, and click on Settings.
• Verify that C:\Program Files\AADServer and / or all AADS program files are on the Exception List of Trend Micro.

Firewall

Trend Micro does not have its own Firewall settings. Trend Micro does "forward" to the default Windows Firewall. Therefore be sure to configure the Windows Firewall properly.